Unfortunately, it is not yet possible to order by phone from GermanFoods. However, our customer service will be happy to help you if you have questions regarding the execution of an online order or a complaint.

No, you do not need a customer account to shop at GermanFoods. We also offer orders without registering a customer account. Just uncheck "Create new account" and follow the ordering process.

Basicly there is no minimum order value at GermanFoods.

Basicly there is no maximum order value at GermanFoods. The maximum amount that can be ordered depends on the selected payment provider.

To view your previous orders, log in to www.germanfoods.shop with your email address and password. In the header under "Your Name" in the menu "My Account" you will find an overview under Orders where all your previous orders are listed.

Cancellations are possible at GermanFoods, as long as your order has not been shipped yet. In case of cancellation it is best to send us an email to: customerservice@sinoh.de. Please keep in mind that our customer service is available from 09.00 - 17.00 CET.

Changes to the delivery address are possible at GermanFoods, as long as your order has not yet been shipped. In case of a change it is best to send us an email to: customerservice@sinoh.de. Please keep in mind that our customer service is available from 09.00 - 17.00 CET. 
Express orders delivered by DHL Express can be redirected by yourself to another address within your country even after shipping. To do this, please use the link from DHL Express to their On Demand Delievery Service.

After you have placed your order, you will receive an order confirmation by email, which contains your billing and shipping address, the expected delivery date and the selected payment method, in addition to the items you have selected. If you have any questions, please send us an email to: customerservice@sinoh.de. Please note that our customer service is available from 09.00 - 17.00 CET.

If you are unsure whether your order has arrived correctly and would like to check it, you can see this in the order confirmation sent by us by e-mail. If you have created a customer account, log in with your e-mail address and password and access "Your orders" via the "My account" section. If you have any questions, it is best to send us an email to: customerservice@sinoh.de. Please note that our customer service is available from 09.00 - 17.00 CET.

We want to offer you the best possible service for the delivery of your shipment. Therefore it is very important for our transport service providers to inform you in advance about the planned delivery. Since SMS is still the safest form of notification (emails are faked more and more often) DHL uses SMS for their On Demand Delievery service. In case there are problems with the delivery, the drivers can also reach you very quickly.

Of course, you can always order something from us from your smartphone or tablet. The website has been specially optimized for mobile devices. 

In addition, you can download our GermanFoods app from the Google or Apple App Store.

iOS: https://apps.apple.com/il/app/germanfoods-shop/id1618889710

Android: https://play.google.com/store/apps/details?id=shop.germanfoods.shop&hl=de&gl=US

In many countries, street names and house numbers are written in different order. Since we are located in Germany, the spelling of the registration mask is: one field for street and one field for house number. Customers from countries e.g. USA where the house number comes first then the street, please enter their address only under street and put a dot in the field house number.

The maximum number of items varies from item to item. In the detail page of the article you will see the quantity.

After successful order you will get an order confirmation by email automatically sent from our store. Many providers like Gmail, Yahoo, Hotmail identify these emails as advertisement or as "unknown sender". Therefore it happens very often that our emails end up in "SPAM".

With your order confirmation we will send you a delivery date. As soon as your order is ready for pickup by DHL, we will send you a shipping confirmation. 

This happens when your order exceeds the maximum weight per order of 30kg. Our recommendation: split your order into several individual orders.

You will receive an invoice with your order. by e-mail, directly after your order has been completely shipped.

You are welcome to register with us as a company. Then you will receive the invoice in the name of your company.

No VAT is charged on orders from third countries.

If you have selected PayPal or credit card as payment method, the order will be completed only by a successful payment transaction. Therefore, the payment confirmation will appear directly in the browser window.

With the payment process your credit card will be charged. We will have your order ready after 2 days at the latest and then deliver according to the shipping method you have chosen.

If a payment by credit card is not possible, this can have different reasons. For example, general technical problems, input errors, card validity, lack of verification. In this case you can pay by Paypal.

You can find the three-digit security code on the back of your credit card.

In principle, vouchers cannot be used retroactively. If you have forgotten to redeem a voucher, then simply use your voucher for your next order at Germanfoods.

If your voucher code does not work, this can have the following reasons:

1. the voucher has already been redeemed and the voucher code has been used up.
2. the voucher is bound to a minimum order value.
3. the voucher was issued for a specific customer account.
4. You can not combine vouchers with a second voucher.

If your voucher code does not work for any other reason, our Customer Service (customerservice@sinoh.de) will be happy to help you.

Vouchers cannot be paid out in cash.

The delivery time consists of the processing time (max. 2 days) and the transport time. We offer 3 shipping options for you to most countries: Standard shipping, Expedited and Priority.

We now deliver to many countries around the world. Select your region when you visit the website. Under shipping information you will find your country.
Alternatively, you will find a shipping calculator in the shopping cart. There you will see all the countries to which we currently ship. If your country is not listed, please contact our customer service team. We will then check whether we can activate the country.

We ship our items with our global shipping partners DHL and DHL Express

You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace. Simply select a different delivery address.

It is important to us to ensure that the items you order arrive as quickly as possible. If in an exceptional case an item is not available within two days, it may happen that we split your order into several partial deliveries. This way we can guarantee that you will receive the ordered items as soon as possible.

If you are unsure whether your order has arrived correctly and would like to check it, you can see this in the order confirmation sent by us by e-mail. If you have created an account, log in to www.germanfoods.shop with your email address and password and access your orders through the "My Account" section. If you have any questions, it is best to send an email to: customerservice@sinoh.de. Please note that our customer service is available from 09.00 - 17.00 CET.

To check the delivery status of your order, go to the shipping confirmation you received by email. For each order you will receive a shipping confirmation including a link to track the shipment.

Changes of the delivery address are possible at GermanFoods, as long as your order has not been shipped yet. In case of a change it is best to send us an email to: customerservice@sinoh.de. Please keep in mind that our customer service is available from 09.00 - 17.00 CET.
Express orders delivered by DHL Express can be redirected by yourself to another address within your country even after shipping. To do this, please use the link from DHL Express to their On Demand Delievery Service.

To improve our delivery quality for you, we use the On Demand Delivery Service from DHL Express, which is completely free of charge for you. You will receive an advance notice of the delivery by email or SMS (if mobile phone number provided) with a link to DHL. There you can choose from 5 different options without registration:

• Schedule your delivery (arrange an alternative delivery date).
• Leave your Signature / Signature release (specify a prescribed location and send an electronic power of attorney)
• Leave with Neighbor – leave your shipment with a neighbor
• Collect from ServicePoint - Abholung an einem DHL Standort
• Alternate Address – Have your shipment delivered to another address in the country

After that you will receive a confirmation of your selection.

For the shipment of refrigerated goods, we use various certified refrigerated packaging. These ensure that the products remain cool for 48-72h. When selecting refrigerated products, this additional packaging is automatically added to your shopping cart. The cooling time should be taken into account when choosing your shipping options. You will only be offered Priority and Expedited as delivery options. We generally ship the goods only on Monday and Tuesday. Thus, we ensure that the shortest delivery time (in days) is guaranteed.

For the shipping of bottles we use different certified bottle packaging. These ensure that the bottles arrive undamaged after the long transport with multiple sorting. When selecting bottle products, this additional packaging is automatically added to your shopping cart. The cooling time should be taken into account when choosing your shipping options.

When you select refrigerated products, refrigerated packaging is automatically added to your shopping cart. In the hot summer months you can also book the packaging yourself if you have selected temperature sensitive products such as chocolate.

We take over the complete import of the goods into a third country for you. All fees and taxes will be paid by us. Your order will be delivered directly to your door and you do not have to pay any fees.

Our ultimate goal is to have your order ready to ship within 2 days. Due to various reasons, it may take longer at certain times. Since the promised delivery date is very important to us, we would switch to a faster shipping method for the case that it takes longer. Additional costs will not arise.

To check your shipping costs, we have implemented a shipping calculator in the shopping cart and checkout. Please select your country and the shipping costs will be displayed.

The credit is always made on the way you have specified as a payment method. If you pay by credit card, we will refund the amount to your credit card account. When paying with PayPal, the credit is made to your PayPal account.

If something is missing from your shipment, please check your online invoice first to see if all items are listed there or if there is a note that parts of the order will be sent in another shipment. Furthermore it can happen that DHL does not deliver all shipped packages together to one order. Via the tracking link you can see if more packages are on their way. 
If this is not the case or you have received the wrong goods, please contact us by e-mail to customerservice@sinoh.de. We will try to correct the error as soon as possible. Please take into account that our Customer Service is available from 09.00 - 17.00 CET.

We make every effort to deliver your goods as undamaged as possible. Unfortunately, it can still happen that something goes wrong and a package arrives damaged. Of course, in this case we will take care of the repair. How this looks, depends on the article. It may be that we deliver a new item or refund the price of the item. 
For this we need your help: Please send us detailed information about the damage and meaningful photos of the defective item and shipping box.

Please send us an email to: customerservice@sinoh.de. Please keep in mind that our customer service is available from 09.00 - 17.00 CET.

If you think the best before date has expired, please check that in Germany the date is written differently. As an example: October 9, 2020 is in GERMANY the 9.10.2020, in the USA the spelling is 10.09.2020. However, if you have indeed received an item with expired best before date, please contact us by email to customerservice@sinoh.de. We will try to correct the error as soon as possible.

Your GermanFoods membership is and remains free of charge.

It goes without saying that all customer data is treated as strictly confidential and is not passed on to third parties.

Simply click on "Forgot your password?" in the header on the start page and enter the e-mail address you have entered in your customer account. We will send you an e-mail directly, which you can use to assign a new password. You can then change this according to your wishes.

If you are logged in to your customer account, you can view and edit your address data there.

You can assert your right to data portability (Art. 20 DS-GVO) by sending an email to our customer service at customerservice@sinoh.de.

Please send us an informal email with your request to customerservice@sinoh.de and we will arrange the deletion of your customer account immediately.
Alternatively, you can delete your customer account yourself. Log in to your customer account and click on "Delete customer account".

If you don't want to miss any of our current promotions, you can sign up for our free newsletter. Simply enter your e-mail address in the "Subscribe to newsletter" section at the bottom of the page. You will then receive an email directly afterwards, in which you only need to confirm the newsletter registration.

After your registration for our newsletter you will receive a confirmation email with an activation link. The registration is only successful when you have clicked on this link. If you do not receive a confirmation email, this may be because it has landed in your spam folder.

If you still do not receive the newsletter, please contact our service team. You can reach us at any time by e-mail at customerservice@sinoh.de.

Our newsletter appears at irregular intervals, whenever there is news or when special promotions take place, such as a sale, coupon promotions, etc.

If you don't get an email, it may be because it landed in your spam folder. Just add our email address to your address book and you will receive all emails.

You can reach our customer service at any time by emailing customerservice@sinoh.de or using our customer contact form.